Terms & Conditions
In order to assure our riders' safety, there is a minimum weight requirement of 100 pounds (45 KGs). The maximum recommended weight limit as specified by the manufacturer, Segway, LLC, is 250 (120 KGs) pounds. In order to ride, your weight should fall somewhere within this range.
Our tour starts promptly at the scheduled time, therefore please arrive 10 minutes prior to tour starting time in order to complete the necessary paperwork.
Please be on time!
San Francisco Segway Tour retains the right to refuse participation to the riders that arrive after the designated Starting time. By showing up late you will not be able to participate for safety and liability reasons, and your tour will be considered non-refundable. However,we do offer complimentary rescheduling options from Monday to Thursday with a small fee.
- Minimum Age: 12 years old and up
- 12-17 years of age: Parents or guardians must sign a waiver to have children participate in the tour
- 18 and over: No parental permission required
Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork. An adult must accompany minors under the age of 18 on our tours. Those who refuse to completely fill and sign a release form will not be able to participate and will not be granted a refund. We do provide hands on training and practice.
Rain Check Policy (With NO Expiration Date)
Segway Personal Transporters are all-weather. Tours can operate in rain or shine, but at San Francisco Segway Tour we run tours ONLY on a shiny, warm, sunny day and not like other companies that they run business even when the weather is heavily raining.
Your safety is our priority at San Francisco Segway Tour. When it’s raining heavily we will NOT jeopardize your safety for the sake of a tour, because:
- It's unsafe
- The tour will not be as enjoyable
- You will not be able to capture pictures as if it was nicer weather.
At San Francisco Segway Tour’s discretion for the above obvious reasons when it’s raining we have created the “RAIN CHECK POLICY”.
Customers not wishing to take their scheduled tour because of weather concerns or conditions are allowed to reschedule ("Rain Check"). "Rain Checks" do not have an expiration date. This policy is designed to cater to out-of-towners who are unable to find a satisfactory date to reschedule to while still in San Francisco on their current visit. They have the option of taking their tour at any future date when they will be in San Francisco again, or they may transfer their tour to friends or family. This can be accomplished with a simple phone call.
Sometimes when the rain is light, we can still provide the service but the final decision is on your hands. We will give you the benefit of the doubt, and at the same time a Rain Check with No expiration date.
Gift Certificates Policy
Our Gift Certificates NEVER expire! Please note that even though some of our older gift certificates may have contained an expiration date, they are still valid.
If you have not used an old gift certificate, please feel free to contact us so that we may re-issue you a new gift certificate. Please do not hesitate. Call today. We would love to hear from you!
Cancellation / Rescheduling / Refund Policy / Adjusting Number of Riders / No Showed Up
We offer a 100% refund if you cancel 48 hours (or more) in advance of your scheduled departure.
All tours cancelled less than 48 hours are subject to a cancellation fee. However we do offer complimentary rescheduling options from Monday to Friday with a small fee.
All tours canceled within 24 hours of scheduled departure are non-refundable and final.
In case you want to reduce the number of riders of your group, you must notify us at least 48 hours in advance , otherwise you are responsible for the bigger size of your initial reservation.
If you fail to notify us of a cancellation OR adjusting the numbers of your riders by e-mail, your reservation is still active for us and therefore in case you do not show up there will be a 100% charge. We do not accept verbal cancellations.
San Francisco Segway Tours has a strict policy against alcohol consumption and Segway operation. Alcohol is forbidden on all Segway tours and any client suspected of drinking before or during a Segway tour will immediately forfeit their tour and no refund will be given.
Women who suspect they may be pregnant or are pregnant are not permitted to ride on our tours, due to the risk to both mother and child.
Riders must be capable of standing for extended periods of time.
All participants must be able to ascend a flight of stairs without assistance. Those ones who can not, will not be permitted to participated on our San Franciscosightseeing tours.
Your safety is always our highest priority and we begin each tour with a thorough orientation of the Segway and its use before departing our store. It usually takes thirty minutes and its a part of the actual duration of the tour. We provide ample of time for practicing on your Segway before the tour departs.
We have hands on training! We train every one individually, one to one, on the spot and we do NOT use training video like our competitors do. We provide certified fun !
A Segway should NOT be operated if you have conditions, which may cause you to become disoriented, faint or have motion sickness and seizures. Any person with health restrictions, seizure disorders, motion sickness, intolerance or sensitivity to extreme heat and sun, or persons who have had recent prosthetic surgery should not participate in this activity.
Riders must be capable of standing for extended periods of time.
I hereby relinquish any information in regards to my personal health. If I have any health conditions it is my (rider’s) responsibility to mention and bring to the attention of San FranciscoSegway Tour employee – tour guide’ before tour commencement or services are rendered
Our Tours have approximately duration 2:30 hours, including the training session. Sometimes we may finish earlier than the expected time because we do not run into traffic and because the group might be smaller than the normal sizes. In this case there is no refund and we are not obligated to stay outside as far as we covered our route.
All riders in order to be able to participate on our Segway tours must have with them a valid ID and credit card, No debit cards (which we hold onto them, until you return back for safety reasons) otherwise you will not be able to participate on our San Francisco Segway tours. All sales are finals. Our prices do not include the 10 percent amusement fee. There is two dollars processing fee per rider. Our fleet is consisted from i2 and x2 off road Segway models.
All the reservations made over the phone within 24hours before the Segway Tour departure are considered final.
We recommend flat shoes; rocking athletic shoes are prohibited, as are high heels.
We do stop for photo opportunities along the route. For your safety and the safety of others, still cameras and video cameras are allowed, but are NOT allowed to be used while the Segway is moving, as it is necessary to have two hands on the machine the Segway for safety reasons.
If special events, parades, festivals, athletic events or construction are in our area the Segway / Bike tour route will be altered without notice. We will make every effort to minimize disruptions to our tours caused by third-parties. We are not responsible for any loss associated with events out of our immediate control.
Check your Confirmation for Correct Date and Time
It is your responsibility to be at the designated tour location on the correct date. Please check your confirmation carefully. No refund for no-shows.
Please be on time for all scheduled tours. Print your E-ticket and bring it with you. Anyone who is late will not be able to participate on our tour/s for safety reasons. If that person wishes to proceed on a tour, we offer private tours starting at $99 per person.
It is the policy of San FranciscoSegway tour not to engage in discrimination or harassment against any person because of race, color, religion, sex, national origin, ancestry, marital status, disability, sexual orientation, unfavorable discharge from the military, or status as a disabled veteran or a veteran of the Vietnam era, and to comply with all federal and state nondiscrimination, equal opportunity, and affirmative action laws, orders, and regulations. This nondiscrimination policy applies to employment and access to and participation in San Francisco segway Tour's activities.
Photographs Taken on Tour: I understand that photographs may be taken by San Francisco Segway Tours while on tour and that these photos will may be distributed in an electronic digital copy to all tour participants through the San Francisco Segway Tour Facebook photo album posted every week on the San Francisco Segway Tour Facebook account. I understand that all photographs taken during the Segway tour remain as a property of SFST and may be used in promotional and advertising materials of the company. I further agree to keep SFSTand its employees harmless for using my photos.
Web Site terms, policies, conditions, and notices of conditions of use
This Web site is offered to you, the user, conditioned on your acceptance without modification of the terms, conditions and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, policies and notices.
No unlawful or prohibited use
As a condition of your use of this Web site, you warrant to SFST Inc. that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices.
Modifications of these terms and conditions
San Francisco Segway Tours Inc. has solicited information from numerous other sources in compiling the contents of this Web site. Although every effort has been made to insure accuracy, some of the information, products and services published on this Web site may include inaccuracies and typographical errors. Changes are periodically made and added to the content of the site. SFST, Inc. and/or its suppliers may make improvements and/or changes to the site at any time and encourage users to bring corrections to their attention. SFST, Inc. and/or its suppliers make no representations about the suitability of the information and services contained on this web site for any purpose. In no event shall SFST, Inc. and/or its suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this Web site; or for any information, products and services obtained through this Web site.
Any rights not expressly granted herein are reserved.
San Francisco Segway Tour is a trademark of In the Loop Tours, LLC. San Francisco Segway Tour operates under it's own name and is NOT affiliated with SEGWAY INC. Segway, Segway i2 and Segway x2, LeanStear, InfoKey and the Segway logo are registered trademarks of Segway Inc. all rights reserved. Customers pay with credit card they will be charged 2.75% in addition.
If for whatever reason any guest/rider misunderstands or can not respect and follow our policies or fail to comply with them, San Fransisco Segway Tours reserves the right to forfeit their payment in full.